# Download key and updates

Media Organizer is a commercial extension. After the installation it works completely — even without a key. The download key is needed for **updates** only.

<div class="callout info" id="bkmrk-without-a-key-entere">Without a key entered, Media Organizer keeps running unchanged. It is merely that no updates are offered.

</div>## 1. Create the key

Log in to your account on [graup-it.de](https://www.graup-it.de/produkte/media-organizer-fuer-joomla). There you find your personal download key.

The key belongs to your subscription. Treat it like a password: whoever has it can download your updates. Do not pass it on and do not publish it in screenshots or support requests.

## 2. Enter the key in Joomla

1. Open **System → Update → Update Sites**.
2. Find the entry **Media Organizer**.
3. Enter the key into the field **Download Key** and save.

<figure id="bkmrk-the-update-site-of-m"> ![The update site Media Organizer in Joomla with the download key field](https://docs.graup-it.de/uploads/images/gallery/2026-08/in5doku-06-download-key.png) <figcaption>The update site of Media Organizer with the download key stored. As long as no key is there, Joomla reports "the download key is missing".</figcaption></figure>## 3. Updating

From now on Media Organizer appears like any other extension under **System → Update → Extensions**. Select the entry and click **Update** — Joomla downloads the package and installs it.

While downloading, Joomla verifies a **SHA-256 checksum** of the package. If it does not match the one stored on the update server, the installation stops instead of installing a possibly damaged or manipulated package.

## When no update is offered

<table class="table" id="bkmrk-observation-cause-an"> <thead> <tr> <th scope="col">Observation</th> <th scope="col">Cause and remedy</th> </tr> </thead> <tbody> <tr> <td>"The download key is missing"</td> <td>The key is not stored (or not at this update site). See step 2.</td> </tr> <tr> <td>Media Organizer does not appear in the update list at all</td> <td>Click **Check for Updates**. Joomla caches results; only then is it asked again.</td> </tr> <tr> <td>The update appears but stops with "checksum verification failed"</td> <td>The downloaded package does not match the stored checksum. Try again; if the error persists, contact support — do not install anything manually past Joomla in that case.</td> </tr> <tr> <td>"Update site not reachable"</td> <td>Your server cannot reach the update server. Check outgoing HTTPS connections and any firewall.</td> </tr> </tbody></table>

## Where to go from here

- [Quick start: the first scan](https://docs.graup-it.de/books/media-organizer-en/page/quick-start-the-first-scan)

<small>Applies to version 1.2.0.</small>

[Deutsche Fassung](https://docs.graup-it.de/link/61)