Common questions and troubleshooting
The "New booking" button is missing
Check in this order:
- Is the plugin enabled under System → Plugins?
- Are you in the view Components → DPCalendar → Bookings? The button appears only there.
- Does your user group have the DPCalendar permission create bookings for other people? (See Configuration and permissions.)
An event is missing from the selection
- Is it in an enabled calendar? Subcalendars do not count automatically.
- Is the date in the past or outside the configured period?
- Is the registration window of the event closed (registration deadline passed or registration start not reached yet)?
- Is the event fully booked with no waiting list?
- Is the list limit reached? Then narrow it down with the filters — the event is there, just not on the first page of the truncated list.
The field "payment provider" is empty or missing
For free events there is no payment provider — that is normal. For events that cost money the selection is fed by the configured DPCalendar payment plugins: a provider appears only once its plugin is enabled and fully configured.
No confirmation emails arrive
- Is the plugin option send emails set to yes?
- Is Joomla's mail sending active globally (System → Global Configuration → Server → Send Email)?
- Are the recipient and template settings in the DPCalendar booking system correct? The plugin uses exactly the DPCalendar emails — whatever is disabled there is not sent from the backend either.
No user account was created
Account creation only applies with the status active, an unknown email address and sufficient rights of the backend user — details in the chapter A user account for guest bookings. The most common cause is an email address that already has an account.
"Only N of M requested tickets were booked"
DPCalendar trimmed the quantity while saving — to the limit tickets per booking, the limit of the ticket type or the remaining capacity. The booking is valid; check the tickets created through the link in the message and book the rest if needed.
Nothing was created when saving several users
That is the intended all-or-nothing behaviour: as long as a required field is missing for any user, not a single booking is saved. The error messages name the user and the field; your entries are preserved — add what is missing and save again.
The update reports a checksum error
Joomla compares the downloaded package with the checksum stored on the update server. If that fails, download the update again later — or install the current ZIP from the product page manually via System → Install → Extensions.
Does the plugin work with the free DPCalendar version?
No. The booking system is part of DPCalendar Pro — without a booking system there is nothing to record.
Applies to version 1.0.7.